FAQ — KindCare Home Support

Question 1

What is KindCare Home Support?

Accepted Answer

KindCare Home Support is a Queensland-based in-home care provider offering compassionate, professional support services to older Australians, DVA clients, private clients, and NDIS Self-managed and Plan-managed participants. We help people live independently and comfortably in their own homes.

Question 2

What areas do you service?

Accepted Answer

We currently service clients across Queensland. Please contact us to confirm whether we cover your specific area.

Question 3

Are you a registered NDIS provider?

Accepted Answer

KindCare Home Support is not a registered NDIS provider. We support NDIS Self-managed and Plan-managed participants who have the flexibility to choose their own providers. If you are Agency-managed, your funding must be used with NDIS-registered providers.

Question 4

Can I use KindCare if I have an NDIS plan?

Accepted Answer

Yes — if you are Self-managed or Plan-managed, you can choose KindCare Home Support as your provider. We work with you to deliver supports that align with your NDIS goals and plan budget.

Question 5

What is the difference between Self-managed, Plan-managed, and Agency-managed NDIS funding?

Accepted Answer

Self-managed participants manage their own NDIS funds and can use any provider, registered or not. Plan-managed participants have a plan manager who pays providers on their behalf — they can also use unregistered providers like KindCare. Agency-managed (NDIA-managed) participants must use NDIS-registered providers only.

Question 6

What NDIS support categories can KindCare assist with?

Accepted Answer

We can assist with supports under Daily Activities (Assistance with Daily Life), Community Participation, and Improved Daily Living, depending on your plan. Contact us to discuss how your specific goals and funding can be matched to our services.

Question 7

How do I get started with NDIS support through KindCare?

Accepted Answer

Simply contact us with your NDIS plan details and the supports you need. We will discuss your goals, confirm how we can help, and arrange a service agreement before your first support session.

Question 8

Do you support DVA (Department of Veterans' Affairs) clients?

Accepted Answer

Yes, we support eligible DVA clients. The Department of Veterans' Affairs funds a range of home care services for veterans and war widows/widowers to help them remain living independently at home.

Question 9

What DVA-funded services can KindCare provide?

Accepted Answer

We can assist with domestic assistance, meal preparation, transport, community access, and other in-home support services that may be covered under your DVA entitlements. Contact us to discuss your specific needs and eligibility.

Question 10

How do I access DVA-funded home care?

Accepted Answer

You will need a referral or approval from DVA before services can begin. Contact DVA directly on 1800 838 372 or speak with your GP to arrange an assessment. Once approved, get in touch with us and we will take care of the rest.

Question 11

What services does KindCare provide?

Accepted Answer

We offer a range of in-home support services including domestic cleaning, laundry and household tasks, meal preparation, shopping assistance, community access and support, transport, lifestyle and daily living support, and companionship.

Question 12

Can I choose which services I receive?

Accepted Answer

Absolutely. We tailor our support to your individual needs, preferences, and goals. You are in control of the services you receive and how they are delivered.

Question 13

Do you provide personal care services?

Accepted Answer

Please contact us directly to discuss personal care requirements. We will assess your needs and advise on the best support options available.

Question 14

How do I get started with KindCare?

Accepted Answer

Getting started is simple. Contact us by phone or through our online enquiry form, and one of our care coordinators will be in touch to discuss your needs, answer your questions, and guide you through the next steps.

Question 15

Is there a minimum number of hours I need to book?

Accepted Answer

Please contact us to discuss your needs and we will find a schedule that works for you. We aim to be as flexible as possible to fit around your lifestyle.

Question 16

How much do your services cost?

Accepted Answer

Costs vary depending on the type of support, funding source, and frequency of services. For NDIS participants, pricing aligns with the NDIS Price Guide. For private and DVA clients, please contact us for a personalised quote.

Question 17

What if I need to change or cancel a booking?

Accepted Answer

We understand that circumstances change. Please contact us as soon as possible if you need to reschedule or cancel a support session, and we will do our best to accommodate your needs.

Frequently Asked Questions

About KindCare

NDIS Support

DVA Clients

Our Services

Getting Started

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